Refund policy

Returns & Exchanges

Give it a try and make sure it's right. If it's not, you've got 14 days from delivery to start a return — it just needs to come back the way it left: unworn, tags on, in its original packaging, with your receipt or proof of purchase.

To start one, email us at howdy@railroadalley.com and we'll walk you through how and where to send it. Don't ship anything back before requesting a return — packages sent without one won't be accepted.

Returns go to:
Railroad Alley c/o Inland Empire Media
1314 S Grand Blvd #2195
Spokane, WA 99202

Return shipping is on you for anything you're sending back by choice — didn't fit, changed your mind, swapping for another colorway. If we sent the wrong item or it arrived damaged, that's on us and we'll cover the label.

Damaged or wrong item? Check your order as soon as it lands and email us right away if anything's defective, damaged, or not what you ordered, and we'll make it right.

Final sale — no returns or exchanges: sale items, discounted or bundled hats, gift cards, and limited-edition runs. That includes random colorways bought at a discount, like the Alley Cap Grab Bag. The deal's the deal.

We also can't take back custom or personalized orders, perishables, or personal-care goods.

Exchanges: the fastest way to get what you want is to return what you've got and, once it's accepted, place a new order for the right one.

EU 14-day cooling-off: If your order ships into the European Union, you can cancel or return within 14 days for any reason, no justification needed. The same condition rules apply — unworn, tags on, original packaging, with proof of purchase.

Refunds: Once we get your return and check it over, we'll let you know if it's approved. If it is, you'll be refunded to your original payment method within 10 business days — your bank or card company may take a little longer to post it. If it's been more than 15 business days since we approved your refund and you haven't seen it, email howdy@railroadalley.com.